customer service is rapidly evolving what we anticipate for 2021 and beyond

When COVID-19 hit everyday life everywhere, humans shifted their behavior. Customer support teams were no exception.

In this guide, we’ll cover the continually evolving landscape of customer support, why that is, and how partnering with Forethought affords companies a sustainable, strategic, empathic experience in 2020 and beyond. You will learn:

  • how COVID-19 has specifically affected support
  • ways AI can help build a more empathic response
  • why past support ticket data is influential for future prediction